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How To Say No With Grace & Confidence

Whether it’s a social invitation or a sales proposition, we are all faced with those situations when we need or want to say “no” but we don’t want to appear rude or hurt someone’s feelings.

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Beware Of This Conversation Trap

You have probably experienced this frustrating but common conversation trap: You are telling a story to a person or a group, and someone either interrupts or chimes in on the heel of your story with

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