​We hear the response “no problem” used in a variety of conversation exchanges. Sometimes it is given as a kind response to an apology, as a way to say, “that’s okay”. And it has also become an extremely popular response when someone says, “thank you.”
It is highly likely that you received this response the last time you did business somewhere and said thank you to the person who served you; whether it was at a check-out counter at a store or when you dined at a restaurant. And for those in the millennial or Gen Z generations, responding with “no problem” when someone thanks you seems perfectly acceptable and even polite. For some of the older generations, however; “no problem” as a response to “thank you” can seem flippant and in some cases, deflating or rude.

I was dining in a restaurant alone last week while traveling with business. My server, who was extremely kind, served me my salad, and I said, “thank you.” She responded with, “no problem.” Awhile later, another server served me my entree. Again, I said, “thank you.” She responded with “no worries.” I guess it was because I was alone that I had time to think about these responses. I thanked them for brining me food that I was paying for. There was no problem or worry. “No problem” and “no worries” sounded like “that’s okay,” and although I didn’t consider them to be rude, they did not make me feel special or appreciated. I would have preferred to have heard a more upbeat and positive response such as “you’re welcome” or “my pleasure”. Granted, these responses sound more formal, to younger generations, but they certainly sound more appreciative. Some more upbeat and informal alternate responses came to mind –such as “Certainly!” “You bet!” or “Absolutely!”

Consider when you dine at a Chick Fil-A. You never hear “no problem” as a response to your “thank you.” The person behind the counter always responds with, “my pleasure.” It’s like a breath of fresh air!
Words matter. Just as non-verbal communication is so important, words can bring energy to a conversation. So the next time you are in a conversation exchange, try responding with an upbeat response to their “thank you” and watch your result. You most likely will sense a more positive energy from the exchange.